We are excited to be back full-time and are taking extra precautions for both our patients' and our team's safety.

New waiting room Protocol:

We are not able to utilize our indoor waiting room at this time.  

When you arrive, please call or text 828.765.7383 to let our front desk team know you are here.  We will call or text you as soon as someone is available to escort you to your room. 

This system allows us to coordinate patient flow through the office and disinfect high contact areas between each patient.  Your health and safety are our top priority.

 At Taylor F. Townsend, D.D.S., your health and the health of our staff are of the utmost importance.  To ensure your health and the health of our staff, we do follow usual universal precautions in our operatories and office. We are implementing new systems that go above and beyond what has already been recommended by federal agencies in light of our current health environment.  We have changed our clinical work flow so that we have a staggered patient schedule which allows our team to disinfect high use common areas and decrease patient flow through the office based on current recommendations.  After every patient, we wipe down all common spaces with disinfectant.  You will see our team wearing new personal protective equipment (PPE).  In the front office we have installed a Medify Air, MA-40 air purifier.  It has medical grade filtration with HEPA H13 filters.  It can clean an 800 sq. ft. room every 30 minutes.  In our operatories, we have installed GermGuard AC4825 a 3 in 1 Air Purifier with HEPA filter and UV C Sanitizer Towers.  HEPA captures particles as small as .3 microns.  UV-C light technology works with Titanium Dioxide to reduce airborne bacteria, viruses, germs and mold spores.  We have increased our already high standards so we are hyper vigilant right not.

For the protection of all our patients and staff due the recent outbreak of coronavirus, we are requesting the following:

• If you have an illness or are exhibiting symptoms, we recommend you cancel and reschedule your dental appointment. Some illness and symptoms include:
  • a cold or the flu
  • fever or nausea
  • new or worsening cough or shortness of breath
  • severe headaches or body aches
  • muscle or stomach pain, chest pain or difficulty breathing
  • vomiting or diarrhea
• Please notify our staff before your appointment if you or someone you are in close contact with have recently traveled outside of our local community or if you have been exposed to someone else who was diagnosed with COVID-19 or who was quarantined as a precaution.

If you have any questions or concerns, please contact us immediately.   The below links provide additional information regarding the coronavirus:

• World Health Organization (WHO): https://www.who.int
• Centers for Disease Control (CDC): https://www.cdc.gov

Our team will continue to monitor the situation and provide updated information when warranted.  Thank you for your patronage.